Hotel Guest Information/Booking Policies
In addition to our daily services, Surfrider Resort Hotel is pleased to provide the following items upon request for your comfort: 
•    Additional Pillows 
•    Beach Towels 
•    Extra Toiletries
•    Coffee Condiments
•    Kettle 

You room is equipped with climate control air-conditioning. This control panel is conveniently located right side of the door as you enter your room. If you need any further assistance, please dial “0” and someone from the front desk is ready to assist you. 

If you need transportation, Hertz Car Rental can offer you a vehicle that best fits your needs. For your convenience the front desk can schedule a pickup by Hertz for you to complete your reservation. We’re here to get you there – Hertz.
Hertz Rental Car office is open from 8:00AM to 5:00PM daily.

Standard Check Out Time is 12:00PM.
If you need an extension, you may contact the front desk to discuss your options.  

Surfrider Resort Hotel accepts the following major credit cards to settle accounts: Visa, Mastercard, American Express, JCB, Discover and Union Pay. Personal checks will not be honored without prior arrangement.

Hotel emergency procedures are posted on every door of each guest room. Please take a moment to view the nearest emergency exit from your room. 

Be water and energy wise. By using your towel again, turning off power when not in your room, you save water, energy, the environment, and keep your mind and soul happy.

Located in the lobby, the sundry room is equipped with vending machines that have travel amenities, beverages, etc. Ice machine is located on the 2nd floor adjacent to Fitness Center.

Maps of Saipan are offered at front desk. If you have any questions or need assistance, please contact front desk for further assistance.

Surfrider Resort Hotel offers complimentary Wi-Fi to all in-hotel guests.
The password for Wi-Fi is on your room key card holder.
•    Connect to “Surfrider”
•    Open 
•    Type in password

Luggage storage is available at front desk upon check out.

Surfrider Resort Hotel offers guests self-service laundry free of charge. The facility is located on the 2nd floor adjacent to Fitness Center.
•    Washer Machine
•    Dryer Machine 
•    Detergent Vending Machine

Outside laundry and dry-cleaning services are available for all guests. The dry-cleaning sheet request is located in the desk drawer. 

Complimentary parking is available for all registered hotel guests. Surfrider Resort Hotel is not responsible for lost or stolen items left in vehicles on hotel property.

To turn on the lights and power in your room, insert the room key card into the wall-mounted switch. Power will automatically be sent to all room outlets and lighting. 

If you do not wish to be disturbed, simply click on the “Do Not Disturb” button right before you enter your room. In addition to, you may call front desk to block all incoming calls to your room while accepting messages.

•    (2) Bottled Water
•    Coffee Amenities
•    Tea/Coffee Maker
•    Hair Dryer
•    Flat Iron & Iron Board
•    Television
•    Microwave Oven
•    Refrigerator
•    Bath Amenities 
•    Towel Set 
•    Clock Radio
•    Safety Deposit Box 

Each room is equipped with an electronic safety deposit box. 

Surfrider Resort Hotel offers housekeeping between the hours of 8:00AM to 3:00PM. We kindly ask that any major requests are made within that time frame. You may dial “0” for the front desk for further assistance.

The safety and security of our guests is of utmost concern to Surfrider Resort Hotel. Security service operates daily from 6:00PM to 6:00AM and regular patrols are conducted in all the hotel areas. If a need for security arises, please contact Front Desk for immediate attention.  

You may dial “0” for the front desk, provide your departure time and destination, and they will assist with your taxi reservation.

Your room is fitted with a dual line speakerphone with conference and dial up capabilities. 
Local calls are free. 

For a personalized wake-up call, please contact front desk to schedule. An alarm clock is also available in your room. 


Check-in time is at 3:00PM (15:00), check-out time is at 12:00PM (noon), Chamorro Standard Time to +10 hours GMT. Late check-out requests can be made with front desk, but are not guaranteed and are dependent upon room availability.

Early Check-in Fee:
•    After 9:00AM 50% of room charge plus 15% tax
•    Before 9:00AM 100% of room charge plus 15% tax

Late Check-out Fee:
•    Before 6:00PM 50% of room charge plus 15% tax
•    After 6:00 PM 100% of room charge plus 15% tax

Payment should be settled at the front desk upon check-in. Taxi or other facilities cannot be added to your hotel bill. Cash or major credit cards (American Express, Mastercard, Discover, Visa, JCB, Union) are accepted.

Guest can cancel free of charge up to 3 days before arrival. Guest will be charged for 2 nights if reservation is cancelled within 1 day before arrival. Guest will be charged 1 night if reservation is cancelled within 2 days before arrival. No show guest will be charged 3 nights charge plus 15% room tax.

•    All room keys allow access to fitness center and laundry facility.
•    To help us ensure rest and relaxation for all our guests, quiet hours are strictly observed between 10:00PM to 7:00AM.
•    Surfrider Resort Hotel does not permit gatherings or parties in any guest rooms.
•    Guest use of accommodations shall be limited to that associated with temporary lodging facilities. During stay, guests shall be required to protect and preserve Surfrider Resort Hotel property and shall be responsible for any damages caused to hotel facilities by directly or proximate.

The comfort and security of our guests is of utmost importance to Surfrider Resort Hotel, and therefore, pets are not allowed on the premises. We apologize for any inconvenience this may cause. 

Surfrider Resort Hotel is a non-smoking facility, and all guest rooms are non-smoking. Smoking in guest room is strictly prohibited. Violators will be charged $500.00 Smoking is allowed 25-feet away from hotel property.

If you need to inquire about misplaced items or have found items, you may contact the front desk and they will assist you further.


•    Please review the emergency exit instructions posted on the inside of the guest room door and locate the emergency exits on your floor promptly upon your arrival.
•    Please remember to carry your room key with you every time you leave your room. All room doors lock automatically and can only be opened with a room key.
•    Please do not leave valuables unsecured in your guest room. Surfrider Resort Hotel provides an in-room safe for your use and convenience.
•    Explosives or toxic materials are not allowed on property.
•    Please turn off all electronic devices before leaving room.

Dining & Restaurants


•    Great Harvest Bakery is located mountain side, ground floor of the Surfrider Resort Hotel offering fresh baked breads and goodies, coffees, teas and handmade delicious sandwiches and salads. Stop in and have a taste from the bread board that features daily specialties. 

Business hours:
Monday to Saturday:
7:00AM to 7:00PM 
7:00AM to 3:00PM

•    Surf Club Saipan Restaurant is located at the beach front behind Surfrider Resort Hotel lobby. You are invited to share the stunning panoramic ocean views on Saipan’s breath-taking beach in the village of Chalan Kanoa with friends and family in a restaurant environment that consistently delivers the vibrant spirit and flavors of Saipan. Locals and visitors alike love the refreshing atmosphere, bringing you right into the spirit of Saipan with open-air dining, tropical beach surroundings and live, local music. It’s the place to be on Saipan’s south side.

Business hours: 
6:30AM to 10:00PM Daily 
Happy Hour:
3:00PM to 5:00PM 

ADDRESS: Brigada St. Beach Road, P.O. Box 500487, Saipan, MP, 96950, Northern Marianas Islands
CONTACT NUMBER: Tel: +1(670)235-7873 * +1(670)235-7874